Overview
Shipping Policy
Last Updated: [Feb 2025]
MMZ Fashion is committed to delivering your orders in a timely, reliable, and secure manner. This Shipping Policy outlines the terms and conditions for shipping your purchases through our website. By placing an order, you agree to the terms outlined in this policy.
1. Shipping Carriers and Methods
1.1 Carrier
We use FedEx as our primary shipping carrier to ensure safe and efficient delivery of your orders.
1.2 Delivery Methods
We offer the following delivery options based on your location:
- Standard Shipping: Delivery within 3–7 business days.
- Expedited Shipping: Delivery within 1–3 business days for an additional fee.
- International Shipping: Delivery timelines vary based on the destination country.
2. Shipping Locations
MMZ Fashion ships to the following locations:
- United States: All 50 states, including Alaska and Hawaii.
- International Destinations: Selected countries as listed during checkout.
If your location is unavailable, contact us at shipping@mmzfashion.com for assistance.
3. Order Processing
3.1 Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will begin processing on the next business day.
3.2 Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a FedEx tracking number to monitor your package in real time.
4. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed at checkout.
- Free Shipping: Available on orders over $[Insert Amount] within the United States.
- Flat-Rate Shipping: Applies to standard domestic orders under $[Insert Amount].
- Expedited and international shipping options are priced separately.
5. Delivery Times
Delivery estimates provided during checkout are based on typical FedEx transit times. Delays may occur due to factors outside our control, such as weather, customs clearance, or carrier issues.
6. Shipping Address Requirements
To ensure successful delivery:
- Provide a complete and accurate shipping address, including any suite, apartment, or unit numbers.
- MMZ Fashion is not responsible for packages shipped to incorrect or incomplete addresses provided by customers.
If the address needs to be corrected after placing the order, please contact us immediately at shipping@mmzfashion.com. Address changes may not be possible once an order has shipped.
7. Lost or Damaged Packages
7.1 Lost Packages
If your package does not arrive within the estimated delivery time:
- Check the tracking details provided in your shipping confirmation email.
- Contact FedEx and provide your tracking number for assistance.
- Reach out to us at shipping@mmzfashion.com if the issue is unresolved.
7.2 Damaged Packages
If your package arrives damaged:
- Take clear photos of the damaged packaging and items.
- Notify us within 7 days of delivery by emailing shipping@mmzfashion.com.
- We will coordinate with FedEx to address the issue and may offer a replacement, refund, or store credit based on the situation.
8. Customs, Duties, and Taxes (International Orders)
Currently, international shipping isn’t available.
9. Delayed or Returned Shipments
If a shipment is delayed or returned due to incorrect addresses or missed delivery attempts:
- Customers may need to cover reshipping fees.
- Refunds for returned shipments will exclude original shipping charges.
10. Contact Us
For inquiries or issues related to shipping, contact us:
Email: shipping@mmzfashion.com
Mailing Address: MMZ Fashion, Chicago ll
Phone: +1 (224) 460-9549
